Introduction

In today's world, security is a primary concern for individuals and businesses alike. With the rise in crime rates and security threats, it is essential to have reliable security services at hand. The security industry has undergone a massive transformation in recent years with the advent of technology, and mobile apps have become popular tools for delivering security services. SecureGuard app can provide users with a convenient and reliable way to request security services, track the status of their requests, and communicate with security personnel.

SecureGuard provides on-demand security services to residential and commercial clients. designed to provide a seamless and hassle-free experience for users, allowing them to request security services quickly, customize their security needs, and schedule services. also, provide real-time updates on the status of security personnel and allow users to provide feedback on the quality of service.

Problem

The security industry traditionally relies on physical security personnel to provide security services to residential and commercial clients. However, this model has its limitations, including the high cost of security personnel and the lack of flexibility in scheduling services. Additionally, it can be challenging for clients to request instant help while in a dangerous/emergency situation.

Understanding User

User Persona

The findings from the survey made it possible to come up with varying user personas based on individual use cases

Site Map

Navigating the SecureGuard App with Ease Through a Thoughtfully Designed and Intuitive User Flow

Typography

Colour

Getting Started with Secure Guard

Secure Guard offers a convenient solution for those who require private or commercial security services. With Secure Guard, people can easily access guards without any inconvenience. The onboarding process is seamless and only necessary information is collected from users during sign-up. Our research has shown that the main details needed to access security services are first name, last name, and email. Other required information, such as phone number, government ID, and address, are collected for security reasons.

Home page

The home page features an emergency SOS button that enables users to call or request quick help in case of an emergency. With just a single click, the user's location and details are sent to the nearest emergency station, ensuring timely assistance.

In addition, the home page offers various security features to cater to different needs. Users can select from a list of security categories such as Personal security, Commercial security, Event security, Residential security, Escort security, and Surveillance Security.

Within each category, users can select different packages such as Basic, Enhanced, and Executive, depending on their specific needs and budget. SecureGuard also allows instant payment for the selected service, providing a hassle-free experience for the user.

Status

This status can be one of three options: pending, approved, or completed.

If a user's request is pending, it means that their request is waiting for approval and to be assigned a security agent. Once the request is approved, the user can view the details of the security agent assigned to them. This includes the agent's ratings and reviews from other users who have worked with them before.

If the user is not satisfied with the assigned agent, they can reject them and request a different agent. Once an agent has completed their assigned task, the user can leave feedback and review their experience with the agent. This feedback helps other users make informed decisions when selecting an agent for their security needs.

Live Feed

By accessing the Live Feed screen, users can see a map of their current location and the surrounding area. The map includes markers that indicate the location of nearby emergency services, including police stations and hospitals. In addition, the map also shows the location of nearby SecureGuard offices, which can provide additional assistance and support in case of an emergency.

Profile

SecureGuard's profile page is a centralized hub for users to manage their accounts and access important information related to their subscriptions. The profile page includes several key features to help users stay informed and in control of their accounts.

The first feature is the Profile Details section, which allows users to view and edit their personal information, such as their name, address, and contact information. This section ensures that users' profile information is up-to-date and accurate.

The Notification section provides users with a summary of their account activity, including any alerts or notifications related to their security services. This feature keeps users informed of any important updates or changes to their accounts and helps them stay on top of their security needs.

The Emergency section provides quick access to emergency contact information, such as emergency services or the user's designated emergency contact. This feature ensures that users have easy access to important emergency resources and support when needed.

The Payment Information section allows users to view and manage their payment details, including payment methods and billing information. This feature ensures that users have control over their payment information and can easily update it as needed.

The Subscription section provides a summary of the user's current subscription plan and any relevant details, such as the expiration date or renewal date. This feature allows users to keep track of their subscription status and ensure that they are getting the most out of their security services.

Finally, the Support section provides users with a way to get in touch with SecureGuard's customer support team. This feature ensures that users have access to assistance and support when needed and can get help with any questions or concerns related to their account.

Safety Measure

SecureGuard has designed safety measures to help users in case of an emergency. These measures include an SOS button on the home screen that can be used to alert SecureGuard's response team if the user is still able to access their phone, and a power button triple press feature that can be set up on the user's profile screen, which calls for immediate emergency assistance by pressing the device power button thrice, including the user's GPS coordinates, phone number, and email address.

Conclusion

In conclusion, SecureGuard is a comprehensive platform that provides users with reliable and convenient security services. The platform's features, such as the ability to request services, monitor progress, and provide feedback, are designed to enhance user safety and provide peace of mind.

Through the user flow described above, users can easily navigate the SecureGuard platform and access the services they need. From creating an account to requesting services to provide feedback, each step in the user flow is designed to be simple and straightforward.